Damaged, incorrect or missing orders
Report the problem
Ask the customer to report a faulty, damaged, missing or incorrect item within 14 days of receipt so TTK can resolve it quickly. Request the order number and clear photographs of the item, its labels and the packaging. Ask the customer to keep the item and packaging until the next step is confirmed.
This reporting request does not limit the customer’s statutory rights.
What happens next
Review the evidence before promising a remedy. Depending on the circumstances and stock, TTK may arrange a replacement, repair or refund. TTK covers the reasonable return cost or supplies a return label when the item is faulty, damaged or incorrectly supplied.