Returns, refunds and return conditions

Return window

Tell us within 14 days of receiving your order if you want to return or exchange an item. Once you have notified us, send it back promptly and follow the return instructions we provide.

Change-of-mind items must be unworn or unused, with original tags and packaging in as-new condition. Socks, books and magazines are excluded from change-of-mind returns, but statutory rights still apply if an item is faulty, damaged, misdescribed or supplied incorrectly.

Start a return

Use the form at https://www.thosethatknow.co.uk/returns/start-a-return/ and include your order number, the item and whether you want a refund, store credit or exchange. Wait for our instructions before posting anything.

You normally pay return postage and remain responsible for the parcel until it reaches us. If TTK supplied a faulty, damaged or incorrect item, we cover the reasonable return cost or provide a label.

Refunds

After a return arrives and is approved, we process the refund within a maximum of five working days. Your bank or payment provider may take additional time to display it.

For an eligible cancellation, we refund the item price and the least expensive standard outbound delivery charge. Any additional premium-delivery cost is not refunded.

Sale and discounted items

Change-of-mind returns for sale items or items bought with a discount code receive store credit. Where a statutory right to a monetary refund applies, that right takes priority.

Full policy: https://www.thosethatknow.co.uk/returns/